customer service

It's HOW You Deliver That Matters...

So I'm just returning from a 10 day trip to Quebec City with my son's hockey team. It was a fantastic experience with the exception of one thing, the bus company we used. The bus itself (the product) was nice enough. It didn't have electrical outlets or wifi but was plenty for us on this trip. The issue was in the delivery of that product (i.e. the service) that went along with the product. While the driver was quite skilled at navigating the narrow streets of Old Quebec, it was the little things that he neglected to do that left a lasting impression in the families.

Office Hours Start Today...

Remember when your college professors would offer "Office Hours?" Specific days and times where you could drop-in and ask questions to your heart's content. Sure, you could ask questions after most any class or send an email (ok, it wasn't quite email for me) anytime but knowing that she'd be there in-person with nothing better to do than help you was reassuring. Well, we've brought office hours to Lucidus.

More technology is not the answer to everything...

So, this morning I'm in a Giant grocery store. Giant is a chain of stores here in the mid-Atlantic region that I think belong to Stop and Shop. We go over to the deli counter and I notice that they have a digital ticket machine to say who's next in line. You know the ones that you pull the little tab and get your number. They put up an LED number behind the counter to say you're next.